Confronting Workplace Conflict How to understand and neutralize toxic people and impossible situations 1-Hour CareerTrack Audio Conference — February 10, 2012! Is conflict running rampant in your workplace? If allowed to grow unchecked, conflict in the workplace drags down morale, creates tension and frustration, gets in the way of productivity, and poisons work relationships. Clearly, you want to reduce the amount of conflict occurring in your workplace, but what is the best way to go about it? How do you deal with aggressive behavior, negative attitudes, excessive sarcasm, hidden agendas, and other sources of workplace conflict in a positive, healthy, productive fashion? How can you defuse "hot button" situations, calm explosive personalities, and exercise damage control … without losing your own confidence and composure in the process? Confronting Workplace Conflict is an exciting, power-packed audio conference designed to help you handle the inevitable conflicts that arise at work — assertively, calmly, and rationally. You'll master tools and techniques for keeping a firm hold on your emotions, communicating more effectively, and defusing volatile situations before they become a free-for-all. You'll discover how to analyze different types of conflict situations, so that you can respond accordingly. You will learn to identify "difficult" and "toxic" worker personalities and understand how they facilitate conflict. And you will discover practical, proven solutions for creating a more harmonious, collaborative workplace "community" — all in just one intensive hour! In just one hour of targeted training with our experts, you will learn to: Build more effective, more assertive communication skills Understand how personality styles affect conflict — and adjust your actions accordingly Use Active, Rephrasing, and Reflective listening skills to facilitate better communication Generate multiple solutions to get to the root of conflicts and defuse them Stop getting into confrontations that don't solve problems, and start communicating your way toward constructive solutions Deal with put-downs, sarcasm, and less-than flattering remarks in a way that gives you the upper hand Defuse volatile situations before they escalate into full-scale confrontations And much more! Special Section — Dealing with the Jerks at Work Some people just rub you the wrong way … their personalities are abrasive, their tempers are short, their work ethic is lacking — in short, they are "jerks at work." We'll show you how to keep your cool, maintain control, and keep your own emotions in check, while dealing productively with the worst the "jerks" can dish out! Who will benefit? Supervisors and managers, team leaders, project managers, HR staff, administrative personnel — every member of your organization who has had to address or witness conflict in the workplace! Anger, hurt and blame, and lost productivity are direct results of conflict … but they don't have to be. This audio conference will show you how to manage conflict more effectively, focus on finding solutions and reaching compromises, and keep the lines of communication open and flowing. It's an hour that is exceptionally well-spent. You won't believe how many super ideas, techniques and solutions you will come away with … and how much more tranquil and cooperative your workplace will become! Don't miss your chance to attend this audio conference! Sign up today and learn to handle even the most frustrating workplace conflicts with ease! In just one hour, you'll master proven strategies, tools, and methods for managing conflicts, disagreements, and misunderstandings more effectively. Don't let unchecked anger, out-of-control emotions or toxic personalities rule your workplace for another minute!   100% SATISFACTION GUARANTEED! As always, your satisfaction is our #1 priority. If for any reason you are dissatisfied, we'll arrange for you to attend another seminar, receive a different product, or receive a full refund — hassle-free!

Audio Conference Start Time: 1 pm Eastern 12 pm Central 11 am Mountain 10 am Pacific 9 am Alaskan 8 am Hawaiian How Does an Audio Conference Work? You will receive a confirmation e-mail 2 days prior to the event containing your pin number and a link to download your note-taking guide. A reminder notice will be sent the morning of the conference. At least 10 minutes before the conference start time, call the specific toll-free number found in your confirmation and reminder e-mails. To verify your registration, you will be prompted to enter your pin number found in your confirmation and reminder e-mails. You will be connected to the conference and placed on hold until the conference begins. Your registration allows you one phone connection for unlimited participants. That's it … sit back and enjoy the conference! If you have additional questions, please visit our FAQs. Q&A Session Immediately following the Audio Conference, the phone line will be opened up to conference participants who wish to submit questions to our speaker, time permitting. Conference Registration Information & Enrollment Your e-mail address is required at registration. Your confirmation code will be e-mailed to you along with the toll-free number. An order acknowledgement will be sent within 24 hours of registration. This message will include an e-mail address that you may use to submit questions prior to the event. An audio CD is recorded of each Audio Conference. You may choose to purchase the CD with the audio conference, or separately. See ordering information below. The audio CD recording will be available for shipment approximately 3 weeks after the conference. NOTE: In order to receive your registration confirmation and phone number, you must make full payment in advance of the audio conference. Questions? Please contact our Customer Service Representatives at 1-800-905-8456.

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Ordering:

Type	Product	Code	Item Price
Audio Conference With CD	Combo Offer (Save $150)	CWK00201PK	US $248.00	Buy Now	Save to Wish List
Audio Conference (ONLY)	Event Only	CWK00201AC	US $199.00	Buy Now	Save to Wish List
Audio Conference (CD ONLY)	Recording from 2/10/12	CWK00201CD	US $199.00	Buy Now	Save to Wish List