Pleasing Your Hard-to-Please Customers
How to serve their needs — and save your sanity

Satisfying hard-to-please customers can be a frustrating challenge. Even your best people might not have the skills, experience, or attitude to handle a really difficult customer or client. And these days, you can't afford to lose even a single difficult customer.

In Pleasing Your Hard-to-Please Customers, you'll learn everything you need to gracefully take charge of difficult or uncomfortable situations. You'll discover new ways to quickly connect with all types of customers and develop strategies that will lead them to a positive resolution.

Professional Telephone Skills
2 DVDs