Effective Telephone Communication Skills for Receptionists Build a better foundation for a great customer experience 1-Hour CareerTrack Webinar — July 20, 2012! The foundation for great customer service is a customer's first impression when they call your organization. In many businesses, that first contact is with the receptionist. It is the receptionist's role to make the first impression and shape the interactions a customer will have over time with your organization. Simply put, presenting a professional image during that first call is essential. Making customers feel well informed and appreciated on their first contact is the key to success. In this one-hour webinar, you will learn skills and techniques to succeed, including: How to make the best possible first impression Ways to use the best possible words to convey the right message and attitude Listening skills to make your customers feel listened to and respected Conveying a professional image on the telephone How to handle difficult callers And much more! Who will benefit? This course is designed for receptionists, secretaries, customer service representatives and anybody who wants to learn effective telephone skills for every situation. Put your best foot forward and learn the most effective ways to conduct yourself over the phone. Sign up today to learn the tips, tricks and techniques to make the best first impression and keep customers happy.   100% SATISFACTION GUARANTEED! As always, your satisfaction is our #1 priority. If for any reason you're dissatisfied, we'll arrange for you to attend another seminar, choose a different product, or receive a full refund — hassle free!

Webinar Start Time: 3 pm Eastern 2 pm Central 1 pm Mountain 12 pm Pacific 11 am Alaskan 9 am Hawaiian How does a Webinar work? You will receive a confirmation email 2 days prior to the event containing instructions for connecting to your Webinar and downloading the accompanying note-taking guide. A reminder notice will be sent the morning of the Webinar. To verify your registration, you will need to enter the Meeting Room and Access Code found in your confirmation and reminder emails. Use the URL and connection information provided in your reminder emails to access the online portion of the Webinar. You may listen to the audio portion using your computer speakers or by calling the event phone number provided in your reminder emails. Your registration allows you one web and audio connection for unlimited participants. That's it … sit back and enjoy the Webinar! If you have additional questions, please visit our FAQs. Q&A Session Immediately following the Webinar, the phone line will be opened up to conference participants who wish to submit questions to our speaker, time permitting. Webinar Registration Information & Enrollment Your email address is required at registration. Your confirmation code will be emailed to you along with the toll-free number, Webinar URL, and note-taking guide. An order acknowledgement will be sent within 24 hours of registration. This message will include an email address that you may use to submit questions prior to the event. A CD-ROM is made available of each Webinar. You may choose to purchase the CD-ROM with the Webinar, or separately. See ordering information below. The CD-ROM will be available for shipment approximately 3 weeks after the Webinar. NOTE: In order to receive your registration confirmation and phone number, you must make full payment in advance of the Webinar. Questions? Please contact our Customer Service Representatives at 1-800-905-8456.

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Ordering:

Type	Product	Code	Item Price
Webinar Package - Event & CD-ROM	Combo Offer (Save $150)	RTS00201PK	US $248.00	Buy Now	Save to Wish List
Webinar	Event Only	RTS00201WC	US $199.00	Buy Now	Save to Wish List
Webinar CD-ROM	Recording from 7/20/12	RTS00201DR	US $199.00	Buy Now	Save to Wish List